FAQ:

We have received several complaints from customers that they cannot connect to our access no 016 17 008 008 from their mobile phone. Our sincere apologies; however the reason for this connection problem lies with your mobile provider. We advise you to contact your mobile provider’s customer services to complain about this connection issue.

Phone numbers customer services:
- O2 PAY&GO: Short code 4445 (hot key 9) from your mobile phone (for other numbers see website www.o2.co.uk)
- T-mobile: Dial 150 from your T-mobile phone.
- THREE(Hutchison): Dial 333 from your 3 mobile.
- Vodafone: Dial 191 from your Vodafone phone.

You can hear your credit balance by pressing the * button during the 'welcome' or directly after. When you just refilled your credit it maybe take a short while before its rewarded. If so please try again in an hour. If the credits isn't rewarded in an hour please contact us via the website.

There are no time restrictions regarding credit

Rates are valid as long as supplies last and are subjected to change. Please visit this site often or sign up for our newsletter in order to receive the latest discounts.

Calls are rounded up to the nearest minute. You pay a 5p startup fee per call, plus the current rate per minute. Costs for the sms is settled via your mobile operator bill.

Unfortunately not, you can only use your credit on the phone line you have used to top up

You can Top Up your phone line 6 times per day (max.) But you can't top up if your balance is more then 10 pound.