I have a problem connecting to the access number.
We have received several complaints from customers that
they cannot connect to our access no 016 17 008 008 from their mobile phone.
Our sincere apologies; however the reason for this connection problem lies with your mobile provider. We advise you to contact your mobile providerís customer services to complain about this connection issue.
Phone numbers customer services:
- O2 PAY&GO: Short code 4445 (hot key 9) from your mobile phone (for other numbers see website www.o2.co.uk)
- T-mobile: Dial 150 from your T-mobile phone.
- THREE(Hutchison): Dial 333 from your 3 mobile.
- Vodafone: Dial 191 from your Vodafone phone.
How do I know what my current credit balance is?
You can hear your credit balance by pressing the * button during the 'welcome' or directly after.
When you just refilled your credit it maybe take a short while before its rewarded. If so please try again in an hour. If the credits isn't rewarded in an hour please contact us via the website.
How long will my credit stay valid?
There are no time restrictions regarding credit
How long will these rates last?
Rates are valid as long as supplies last and are subjected to change. Please visit this site often or sign up for our newsletter in order to receive the latest discounts.
How do I pay for my calls?
Calls are rounded up to the nearest minute. You pay a 5p startup fee per call, plus the current rate per minute. Costs for the sms is settled via your mobile operator bill.
Can I use my credit on a different phone than the one I used to Top Up?
Unfortunately not, you can only use your credit on the phone line you have used to top up
Is there a limit to where I can Top Up my phone line?
You can Top Up your phone line 6 times per day (max.)
But you can't top up if your balance is more then 10 pound.
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